- ORDER F.A.Q. - Q: How long does it take for my order to be reviewed? A: Orders that are made directly to Midnight Haze Auto Concepts via email or our website will often be reviewed and confirmed within 1-3 business days.   Q: I've sent an email in but I haven't gotten a response yet. What's going on? A: Depending on the volume of emails that we have received that day, it could take anywhere between 1-3 business days to return your email. We have not and will not make it a habit to 'ignore' our customers, so by all means please give us appropriate time to get a response to you.   Q: What exactly is a 'Core Charge'? A: A core charge works just as a core charge would for a replaced battery, alternator or many other replaced car parts. Some of our units (such as the Interior Lighting Conversion Kits) are modified versions of stock units. Since there are limited stock units available for our cars, we must charge a core charge, or a 'replacement charge,' so that we can continue to modify and sell them.   Q: How can I avoid a Core Charge? A: For those that don't wish to supply core charge fees, you have the option to send in your current units for modification.   Q: Where do I send my Core units? A: All core units can be sent to the following address: Midnight Haze Auto Concepts ATTN: Parts Dept. 1041 Oxford Drive Lake Oswego, OR 97034   Q: Who do I write my cashier's check or money order out to? A: You are welcome to write all cashier's checks and money orders out to your sales representative. If you do not have a sales representative and you are ordering directly off of our website, you can write it out to the company owner: Shaun Cameron.   Q: Can you do combined shipping? A: We most definitely can. Some items may require separate shipping boxes, however, if there is any risk of one product damaging another within the same box. Most light-weight items can be shipped together and therefore your shipping prices will drop accordingly. Once we receive and review your purchase, we will refund any unnecessary shipping charges.   Q: Can you work with Japanese/UK-spec cars? A: For the Interior Lighting Conversion Kit, or many of the other items that require Core Units, we are able to modify your units directly for no additional charge. For most GTO/Japanese/UK-Spec. parts, we will need you to send in your current units for modification.   Q: What is your return policy? A: As a company selling products for cars that we love like none-other, we completely stand behind our products and in most cases will allow sold products to be returned if they are defective within 30 days of when the product was shipped. All returns and parts but be new, uninstalled and in their original packaging in re-sellable condition. Return shipping charges are not refundable. The only exception to this rule is if the product ordered from Midnight Haze is proven to be defective. If this is the case, the product will have to be returned to Midnight Haze for inspection. If the product fails due to mis-installation, this is completely the responsibility of the buyer/user. We recommend professional installation on all of our products.   Q: What can I do if I have further questions? A: Simply send an email to our - Payment Options -